The answer to ensuring that remote support services run efficiently and economically, N-supportPro is the remote assistance software solution for managing the multiple operating systems utilized in desktops and servers as well as laptops and other mobile devices. Provide fast, effective help, regardless of the type of operating system being used. N-supportPro also offers the highest level of security available and the smallest download footprint in the IT services industry, to start client sessions faster. Technicians can even reboot and reconnect remote machines without losing the control connection.
- Establish remote control in seconds
- Five available remote assistance modes
- Drag and drop two-way file transfer
- Extensive system snapshot with remote diagnostics
- Print remote documents
- Record and playback remote control sessions
- Reboot and reconnect remotely
- Show or hide applications during remote control
- Support Pocket PC users remotely
- Brandable Interface
- Multiple concurrent remote sessions
- Powerful and easy-to-use chat
- Remote drawing tools
- Sound alerts
- Remote voice and video communications
- Pre-session surveys to route requests
- Post-session surveys to gauge satisfaction